General Questions
What are the parking arrangements?
We can provide you with a discounted parking voucher (currently £2.20 per day) which allows you to park on the seafront opposite our property or in nearby streets.
Will I have 24-hour access to my room?
Yes, at check in we provide you with a key card which allows access at all times.
How late can I check in?
You may check in until 7.30pm, later by prior arrangement only. Check in after 10pm is not possible.
Do you have a lift?
No, we do not have a lift due to the age and design of the property. Bedrooms are arranged on three floors.
Do you offer wheelchair/disabled access?
There are seven steps from the street to our front door. Our ground floor Travers Suite may be suitable for less mobile guests, please telephone for more information.
Do you provide covered bicycle storage?
Yes, we can store your bicycles safely during your stay at no charge.
What is your Payment and Refund Policy?
The full amount for your stay will be charged to your card at time of booking. An amount equal to the first night of your stay is non-refundable. If you cancel 60 days or more before arrival, the balance (less first night) will be refunded. If you cancel 59-30 days before arrival, 50% will be refunded. If you cancel 0-29 days before arrival, no refund will be payable. We highly recommend travel insurance.
Rooms and Breakfast
Is there a hairdryer in my room? Tea and coffee making facilities?
Every room has a hairdryer and tea and coffee making facilities. An iron and ironing board is available on request.
I am allergic to feathers, what sort of bedding do you use?
We do not use any feather bedding or filling in pillows or cushions due to allergy and animal welfare concerns. All fillings are manmade and hypoallergenic.
What do you serve for breakfast?
Our substantial continental breakfast consists of freshly squeezed juice, proper coffee or teas, fresh fruit salad, cereals including homemade organic muesli, yoghurts, cheeses, croissants, homemade bread and preserves, and usually homemade muffins or cake.
Can you provide vegetarian/vegan/gluten-free/lactose-free food?
Everything served at breakfast is suitable for vegetarians. We always have vegan options and can provide gluten-free bread if requested in advance.
Do you serve bacon or a Full English?
We do not serve any meat or fish. You are welcome to book on a room-only basis and take breakfast at one of the many nearby cafes.
Do you offer evening meals?
We do not serve evening meals as we are located in the centre of town with a huge variety of restaurants within easy walking distance.
Dogs
Can I bring more than one dog?
Yes, as long as the size of the room allows. Please ring us for more information.
Where will my dog sleep?
Your dog sleeps in your bedroom. Dogs are allowed in all rooms and all public areas.
Should I bring my own dog bowls and pet bed?
We provide water bowls and have dog blankets available, but most guests prefer to bring their own pet bed as the scent of home helps dogs settle.
Where can my dog do his business?
We are directly opposite a dog friendly beach. There are also small grassed areas nearby and a large park ten minutes’ walk away.
Your dog sitting service — how does that work?
We are always happy to keep an eye on your dog while you are out at no charge. For a more dedicated service we can arrange an experienced dog minder at £7.50-£10 per hour (two-hour minimum, booked in advance).